Refund policy

We want you to be satisfied with your purchase. If you are not, you may return eligible items within 14 days of receiving your order.

How to initiate a return

Contact us at info@dalivoras.com or call +33 7 67 24 69 55 (Monday–Friday, 9:00 AM–6:00 PM CET). Please have the following ready:

  • Your order number

  • The email address used for the purchase

  • Photos of the item(s)

  • A brief reason for the return

We will respond with return instructions. Items must be returned in their original condition, unused and with all original packaging and tags.

Return shipping costs

Return shipping costs are borne by the customer, unless the item received is defective or incorrect. 

Refund timeline

Once we receive your returned item and confirm it meets the return conditions, we will initiate the refund within 1–2 business days. The refund will be issued to the original payment method. After the refund is initiated, your bank or payment provider may take up to 8 business days to display the credit on your statement.

We will notify you by email once the refund has been initiated.

Non-returnable items